Privacy Policy

1. Privacy Policy
1.1. Information

Welcome to MOON by A-3Builders, an online store offering home products, lighting, mirrors, rugs, decorative items, bathroom accessories, and additional design pieces.
This Privacy Policy explains what information is collected when using the website, how it is used, to whom it may be disclosed, how it is stored, and what rights users have regarding their personal information.

The website may, from time to time, be undergoing updates, development, and improvement.
However, purchases, payment processing, customer service, and order handling may be active.
By using the website, placing an order, contacting us, or submitting information through the website, you agree to this Privacy Policy, subject to applicable law.

This Privacy Policy applies to all use of the website, including browsing, contacting us, opening an account, placing an order, making a payment, receiving customer service, using cookies, and any other interaction with the website or with MOON by A-3Builders.

When you use the website, MOON by A-3Builders may collect and process the following types of information, depending on the action you perform on the website:

  • Identifying and contact information: full name, telephone number, email address, shipping address, billing address, and any additional information you provide when placing an order, contacting us, or creating a user account.
  • Order and purchase information: details of products purchased, payment amount, order status, order date, shipping details, purchase history, returns, cancellations, customer service inquiries, and any information required to process and manage the order.
  • Technical and usage information: IP address, device type, browser type, operating system, general location, browsing data, pages viewed, time spent on the website, traffic source, actions performed on the website, cookies, and similar technologies.
  • Information submitted through customer service inquiries: the content of messages sent through a contact form, email, Instagram, or any other customer service channel, including any details required to handle the inquiry.
  • User account information: if the website allows user registration, account details, order history, saved addresses, and user preferences may be stored.

MOON by A-3Builders may use personal information for the following purposes:

  • Processing orders, collecting payments, confirming transactions, packing and shipping products, tracking deliveries, and handling returns, cancellations, exchanges, and customer service inquiries.
  • Managing customer relationships, responding to inquiries, handling technical issues, sending order updates, service notices, and operational information relating to purchases.
  • Managing the website, improving user experience, securing the website, preventing fraud, identifying technical problems, analyzing website activity, and improving services and products.
  • Complying with legal requirements, including accounting, commercial, consumer protection, information security, record-keeping, dispute handling, and other legal obligations.
  • Using analytics, advertising, data analysis, cookies, and remarketing tools, including Google Analytics and similar tools, to the extent such tools are activated on the website and subject to applicable law and required consent.

The website currently allows immediate credit card payment through an external payment processing provider, including the HYP payment plugin or other payment providers that may be added in the future. Additional payment methods, such as PayPal, bit, or other payment methods, may be enabled in the future.
Payment details are processed through external payment providers. The website is not intended to store full credit card details, such as the full card number or CVV security code. The website may store limited transaction information as required for payment confirmation, transaction records, customer service, refunds, fraud prevention, and compliance with legal requirements. Such information may include transaction approval number, payment status, transaction amount, transaction date, general payment method, last four digits of the card, or transaction ID, to the extent required and permitted by law.

MOON by A-3Builders is not responsible for the privacy policies, information security practices, or data retention practices of external payment providers, but aims to use accepted and reputable providers for payment processing.

MOON by A-3Builders operates as an online store, and in certain cases orders may be handled through external suppliers, manufacturers, warehouses, logistics providers, shipping providers, and service providers in Israel or abroad. For the purpose of processing an order and supplying the product, such parties may receive information such as the customer’s name, shipping address, telephone number, email address, product details, quantity, order details, and shipping information.

Payment for the order is made to MOON by A-3Builders or through the payment provider of MOON by A-3Builders, and not directly to external suppliers, unless explicitly stated otherwise.

In addition, information may be disclosed to the following parties as needed:
Website hosting providers, website management systems, WooCommerce, Elementor, website plugins, security providers, email service providers, analytics providers, Google Analytics, payment providers, shipping companies, customer service providers, professional advisors, accountants, legal advisors, competent authorities, or any other party required for operating the website, providing the service, fulfilling legal obligations, or protecting the rights of MOON by A-3Builders.

 

MOON by A-3Builders operates internationally and may use service providers, suppliers, payment providers, shipping providers, logistics providers, hosting services, and technology providers located in different countries.

For this reason, personal information may be processed, stored, or transferred outside the user’s country, including for the purpose of operating the website, processing orders, supplying products, providing customer service, handling payments, shipping products, maintaining security, and complying with legal obligations.

Where required by applicable law, MOON by A-3Builders will seek to apply appropriate safeguards for such transfers.

Where the GDPR, UK GDPR, or other applicable data protection laws apply, users may have certain rights regarding their personal information.
These rights may include the right to access their personal information, request the correction of inaccurate or incomplete information, request the deletion of information, restrict or object to certain types of processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a competent supervisory authority.

MOON by A-3Builders may process personal information on various legal bases, including the performance of a contract or pre-contractual steps, compliance with legal obligations, legitimate business interests, user consent, and the establishment, exercise, or defense of legal claims.

Privacy-related requests may be sent to admin@a-3b.com.
MOON by A-3Builders may request additional information to verify the requester’s identity and will handle such requests in accordance with applicable law.

The website uses, and may from time to time use, cookies, pixels, and similar technologies for website operation, security, saving user preferences, managing the shopping cart, analyzing website usage, measuring performance, tailoring content, advertising, remarketing, and improving user experience.

As of the date of this Privacy Policy, the website uses Google Analytics. In the future, MOON by A-3Builders may activate additional advertising, analytics, and remarketing tools, such as Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, mailing systems, or similar tools, subject to applicable law and users’ consent settings.

Users may change their cookie settings through their browser, delete existing cookies, or block certain cookies. Please note that blocking or deleting certain cookies may affect parts of the website, including saving items in the shopping cart, logging into an account, or completing a purchase.

For further information, please see the website’s Cookie Policy.

MOON by A-3Builders does not currently operate a regular marketing mailing system. In the future, MOON by A-3Builders may send updates, promotions, coupons, marketing messages, or commercial information, subject to user consent and applicable law.
Service and operational messages relating to orders, payments, shipping, refunds, cancellations, security, or customer service may be sent as part of providing the service and are not considered marketing communications.
Users who receive marketing communications may unsubscribe by following the instructions included in the message or by contacting admin@a-3b.com.

MOON by A-3Builders retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, accounting, warranty, returns, fraud prevention, dispute management, legal protection, and compliance with legal obligations.

Some types of information may be deleted after a short period, while information relating to completed orders, refunds, accounting records, user accounts, or legal obligations may be retained for longer periods, as permitted or required by applicable law.

 

MOON by A-3Builders takes reasonable and appropriate measures to protect personal information, considering the nature of the information, its sensitivity, and the risks involved in processing it.
However, no technological system is completely secure. Therefore, MOON by A-3Builders cannot guarantee absolute protection against unauthorized access, misuse, disruption, malfunction, or loss of information, but will act reasonably to reduce risks and address security incidents where required.

Users may contact MOON by A-3Builders with requests relating to their personal information, including requests to access, correct, delete, restrict, or object to the processing of their information, unsubscribe from marketing communications, or inquire how their information is used.
Privacy-related requests should be sent to admin@a-3b.com. MOON by A-3Builders may request additional information to verify the requester’s identity and will handle such requests in accordance with applicable law.
In some cases, certain information may not be deleted, including where retention is required for accounting, legal compliance, dispute handling, fraud prevention, customer service, or the protection of legal rights.

The website is not intended for use by minors without the consent or supervision of a parent or legal guardian. Purchases through the website are intended for adults or for users acting with the approval of a parent or legal guardian.
If MOON by A-3Builders becomes aware that personal information has been collected from a minor contrary to applicable law, a request may be sent to admin@a-3b.com for review.

The website may include links to third-party websites, social networks, payment providers, shipping providers, or other external services. Use of such services is subject to the privacy policies and terms of those third parties.
MOON by A-3Builders is not responsible for the content, privacy practices, security measures, or conduct of third-party services.

MOON by A-3Builders may update this Privacy Policy from time to time, including due to changes in the website, services, technologies, legal requirements, or business operations.
The updated version will be published on the website and will take effect from the date of publication, unless stated otherwise.

2. Cookie Policy
2.1. General

The website of MOON by A-3Builders uses or may use cookies and similar technologies, such as pixels, tags, online identifiers, and analytics tools, for website operation, improving user experience, security, data analysis, advertising, and marketing, subject to applicable law.
Cookies are small data files stored on the user’s device when visiting a website. Some cookies are essential for operating the website, while others are used for analytics, personalization, or advertising.

  • Essential cookies: Cookies required for the operation of the website and for basic functions, such as saving the shopping cart, logging into an account, saving order details, security, and payment processing. Without these cookies, certain website services may not function properly.

  • Performance and analytics cookies: Cookies that help understand how users browse the website, which pages are viewed, how long users stay on the website, where users arrive from, and what issues or areas require improvement. The website uses Google Analytics or may use similar tools.

  • Functional cookies: Cookies that help remember user preferences, such as language, region, login details, or display preferences, to the extent such features exist on the website.

  • Advertising and remarketing cookies: Cookies or pixels that may be used to display personalized ads, measure campaigns, create audiences, conduct remarketing, and analyze advertising effectiveness. Such tools may include, in the future, Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, or similar tools.

Where required by law, the website will request the user’s consent for the use of non-essential cookies, such as advanced analytics, advertising, and remarketing cookies.
The user may change cookie preferences, to the extent such a mechanism exists on the website, or block and delete cookies through browser settings.
Blocking certain cookies may affect the proper operation of the website, including adding products to the cart, completing a purchase, logging into an account, or saving preferences.

Some cookies or similar technologies may be operated by third parties, such as Google, advertising providers, analytics providers, payment providers, plugins, or external services. The use of such tools is also subject to the policies of those third parties.

MOON by A-3Builders may update this Cookie Policy from time to time, according to changes in the website, analytics tools, advertising tools, or legal requirements.

3. Website Terms of Use
3.1. General

Welcome to the website of MOON by A-3Builders. Use of the website, browsing, contacting us, opening an account, or placing an order constitutes agreement to these Terms of Use, the Privacy Policy, the Cookie Policy, the Shipping Policy, the Cancellation and Returns Policy, and any additional terms appearing on the website.

If you do not agree to these terms, you should refrain from using the website.

MOON by A-3Builders is an online store for home products, lighting, mirrors, rugs, decorative items, bathroom accessories, and additional design pieces. The website may be undergoing updates, development, and improvement, but purchases, payment processing, customer service, and order handling may be active.

MOON by A-3Builders may change, update, add, remove, or temporarily or permanently discontinue parts of the website, products, prices, descriptions, images, shipping options, or services, without prior notice, subject to applicable law.

The user undertakes to use the website lawfully, fairly, and reasonably.
The user may not perform actions that may harm the website’s operation, security, other users, the rights of MOON by A-3Builders, or the rights of third parties.

It is prohibited to copy, scrape, reproduce, distribute, sell, publish, reverse engineer, bypass security mechanisms, perform unauthorized automated actions, upload harmful content, or use the website for any illegal purpose.

MOON by A-3Builders makes efforts to present accurate, updated, and clear information regarding products, prices, descriptions, dimensions, materials, colors, availability, shipping, and purchase terms. However, errors, inaccuracies, changes, color differences between screens, inventory changes, supplier changes, or technical issues may occur.
Product images are for illustration purposes, unless explicitly stated otherwise.
Differences may occur in shade, texture, size, proportion, finish, or final appearance of the product, due to lighting, photography, the user’s screen, manufacturing, natural materials, or supplier changes.

If the website allows the creation of a user account, the user is responsible for maintaining the confidentiality of login details and for any action performed through the account. The user must provide accurate, complete, and updated details.
MOON by A-3Builders may restrict, suspend, or delete a user account in cases of improper use, suspected fraud, breach of terms, or legal requirement.

All intellectual property rights on the website, including the website name, trademarks, designs, images, texts, descriptions, website structure, graphics, files, logo, code, videos, and other content, belong to MOON by A-3Builders or to third parties that have granted it permission to use them, as applicable.
No content from the website may be used without prior written approval, except for personal browsing and purchasing through the website.

The website may include links to Instagram pages, payment services, shipping providers, third-party websites, or external services.
MOON by A-3Builders is not responsible for the content, security, privacy policies, terms of use, or conduct of such third parties.

Use of the website is at the user’s own responsibility.
MOON by A-3Builders does not guarantee that the website will operate without interruptions, errors, security breaches, or unavailability. To the extent permitted by law, MOON by A-3Builders shall not be liable for indirect, special, consequential damages, loss of profits, loss of data, or business harm resulting from the use of the website or inability to use it.
Nothing in these terms shall derogate from consumer rights that cannot be waived under applicable law.

These Terms of Use shall be governed by the laws of the State of Israel, unless another mandatory consumer law applies to a user in another country and cannot be waived. Jurisdiction over any dispute relating to the website shall be given to the competent courts in Israel, subject to mandatory legal provisions.

For questions regarding these Terms of Use, you may contact MOON by A-3Builders at: admin@a-3b.com.

4. Purchase Terms
4.1. General

These Purchase Terms govern purchases made through the website of MOON by A-3Builders. Placing an order through the website confirms that the customer has read these terms, understood them, and agrees to them, subject to applicable law.

To place an order through the website, the customer will be asked to select a product, variation, color, size, or other attribute where applicable, add the product to the cart, provide shipping and contact details, choose a payment method, and complete payment.

An order will be considered approved only after payment confirmation and order confirmation are received in the system.
MOON by A-3Builders may decline to approve an order in cases of technical error, lack of inventory, pricing error, description error, payment issue, suspected fraud, unsupported shipping address, or any other reasonable reason, subject to applicable law.

Prices on the website will be displayed in the currency shown on the website at the time of purchase. Prices may change from time to time without prior notice. The binding price is the price displayed on the website at the time the order is completed, provided that it is not an obvious and clear error.

Payment on the website is currently made by credit card with immediate charge through an external payment provider. Additional payment methods, such as PayPal, bit, or other methods, may be enabled in the future at the discretion of MOON by A-3Builders.

MOON by A-3Builders makes efforts to display product availability accurately. However, since some products may be supplied through external suppliers, changes may occur in inventory, availability, variations, colors, dimensions, delivery times, or shipping options.
If, after an order is placed, it becomes clear that a product is unavailable, MOON by A-3Builders will contact the customer and may offer, as applicable, an alternative product, waiting for restock, order modification, or cancellation of the transaction and a refund in accordance with applicable law.

Product descriptions, images, dimensions, materials, and colors are intended to provide information as accurately as possible. Reasonable variations may occur in color, texture, shade, finish, dimension, or appearance, due to photography, lighting, screen display, manufacturing, natural materials, or supplier changes.

The customer should review the product details, dimensions, color, and variation before completing the order. In case of uncertainty, the customer may contact customer service before purchasing.

Shipping will be carried out in accordance with the Shipping Policy published on the website. Delivery times are estimates only, unless explicitly stated otherwise. Delays may occur that are beyond the control of MOON by A-3Builders, including supplier delays, customs delays, shipping company delays, high demand periods, holidays, security events, weather, logistics issues, or force majeure.

Transaction cancellation, return, or refund will be handled in accordance with the website’s Cancellation, Returns, and Refunds Policy and subject to applicable law. Certain products may be excluded from returns under law or due to their nature, such as products made or customized specifically for the customer, products that have been used, products damaged after delivery, or products that cannot be returned for hygiene reasons, where relevant and in accordance with law.

For inquiries regarding orders, products, shipping, cancellations, or returns, contact admin@a-3b.com or the store’s Instagram page. To allow efficient handling, please include the order number, full name, contact details, and a clear description of the inquiry.

5. Shipping Policy
5.1. General

MOON by A-3Builders supplies products to customers in various countries, according to product availability, destination country, supplier options, shipping providers, and website settings at the time of order.

Some products may be shipped through external suppliers, manufacturers, warehouses, or logistics providers in Israel or abroad. For the purpose of fulfilling the shipment, the customer’s details and order details may be disclosed to such parties.

The website may allow shipping to Israel and additional countries, including countries in Europe, Asia, or other regions, according to the countries appearing on the checkout page at the time of order. MOON by A-3Builders may update the list of supported countries and shipping prices from time to time.

If a shipping country does not appear on the checkout page, shipping to that country may not be available at that time.

Delivery times vary according to the product, destination country, supplier, shipping provider, demand, and additional factors. Delivery times displayed on the website, if displayed, are estimates only and do not constitute an absolute commitment, unless explicitly stated otherwise.

Delays may occur that are beyond the control of MOON by A-3Builders, including delays caused by suppliers, shipping providers, customs, authorities, holiday periods, strikes, security events, weather, force majeure, or incorrect details provided by the customer.

The customer is responsible for providing complete, accurate, and updated shipping details, including full name, full address, telephone number, email address, country, city, postal code, and any additional detail required for delivery.
MOON by A-3Builders will not be responsible for delay or non-delivery caused by incorrect, incomplete, or outdated details provided by the customer.

If a tracking number is received from the supplier or shipping provider, it will be provided to the customer or made available according to the website’s options. Tracking updates may sometimes be delayed or not displayed in real time.

For international shipments, taxes, customs duties, fees, handling charges, import charges, or other payments may apply in the destination country. Unless explicitly stated otherwise on the website, such payments are not included in the product price or shipping price and are the responsibility of the customer.

The customer is responsible for checking the applicable laws and costs in the destination country before placing an order.

If a shipment is not delivered due to incorrect details, failure to collect, refusal to accept delivery, customer absence, unresolved customs requirements, or any reason beyond the control of MOON by A-3Builders, the customer may be charged for reshipping, handling, storage, or return costs, to the extent applicable and permitted by law.

For questions regarding shipping, contact admin@a-3b.com and include the order number, full name, email address, and a description of the inquiry.

6. Cancellation, Returns, and Refunds Policy
6.1. General

This policy governs transaction cancellations, product returns, and refunds on the MOON by A-3Builders website. This policy is subject to applicable law, including relevant consumer protection laws in the customer’s country, where such laws apply and cannot be waived.

A customer who wishes to cancel an order before it has been shipped should contact admin@a-3b.com as soon as possible and include the order number and contact details. If the order has not yet been transferred to supplier handling, packed, or shipped, MOON by A-3Builders will review the request and act to cancel it according to practical possibilities and applicable law.

If the order has already been transferred for handling, packed, shipped, or is in a logistics process, it may not be possible to cancel it immediately, and the matter will be handled according to the return policy after the product is received.

A request to return a product will be reviewed according to the date of the request, the condition of the product, the type of product, the reason for the return, the customer’s country, and applicable law. Generally, a returned product should be new, unused, undamaged by the customer, in its original packaging where possible, with all accompanying accessories, and in a condition that allows resale.

A product should not be shipped back before receiving written approval and instructions from MOON by A-3Builders. A return sent without prior approval may not be accepted or may result in delayed handling.

Subject to applicable law, certain products may not be returnable, including products made or customized specifically for the customer, products that have been used, products damaged after delivery, products not in their original packaging, products that cannot be returned due to hygiene reasons or their nature, or other products that the law allows to exclude from returns.

If a defective, incorrect, or materially different product is received, the customer should contact MOON by A-3Builders as soon as possible at admin@a-3b.com and include the order number, description of the issue, clear photos of the product, packaging, and shipping label, where relevant.
MOON by A-3Builders will review the inquiry and offer a solution according to the circumstances, such as replacement, refund, credit, reshipment, or another solution, subject to applicable law and review of the case.

In the case of a return that is not due to a defect or error by MOON by A-3Builders, shipping, handling, or return costs may apply to the customer, subject to applicable law. In the case of a defective or incorrect product, the handling of costs will be reviewed according to the circumstances and applicable law.

A refund, if approved, will be made to the original payment method used for the transaction, where possible, or through another method agreed upon as needed. The time required for the refund to appear also depends on the payment provider, credit card company, bank, or relevant payment service provider.
MOON by A-3Builders may deduct from the refund shipping costs, handling fees, reduction in value, return costs, or other charges, to the extent permitted by law and according to the circumstances.

If, after an order is placed, it becomes clear that a product is unavailable, cannot be shipped, or there is a material issue with supplying it, MOON by A-3Builders will contact the customer and offer the option to wait, choose an alternative product, modify the order, or cancel the transaction and receive a refund in accordance with applicable law.

Any request for cancellation, return, or refund should be sent to admin@a-3b.com and include full name, order number, contact details, reason for the request, and relevant photos where needed.

7. Basic Accessibility Statement
7.1. Commitment to Accessibility

MOON by A-3Builders considers it important to provide equal and accessible service to all users, including people with disabilities. The website is undergoing construction, updates, and improvement, and MOON by A-3Builders works to implement reasonable accessibility adjustments according to its capabilities, the nature of the website, and applicable legal requirements.

As part of the website’s operation, efforts are or will be made to improve the accessibility of content, navigation, and website use, including the use of alternative text for images where possible, clear headings, structured links, reasonable contrast, display adjustments, and support for browsing on different devices.

Certain parts of the website may not yet be fully accessible, especially due to construction processes, updates, external plugins, supplier-originated content, or technological limitations. MOON by A-3Builders will work to review and improve these matters where possible.

 

If you encounter an accessibility difficulty on the website, you may contact MOON by A-3Builders at admin@a-3b.com. It is recommended to include a description of the issue, the page where the issue occurred, device type, browser, operating system, and any other detail that may assist in reviewing the matter.

MOON by A-3Builders will review accessibility inquiries and will act to provide a reasonable response according to the circumstances.

This Accessibility Statement may be updated from time to time according to the progress of website development, technological changes, accessibility reviews, or legal requirements.

  • Last updated: 04.06.2026